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1. Shipping Cost

We offer free worldwide shipping on all orders.

2. Estimated Delivery Time

The estimated delivery time is typically 8–16 business days, including production time and transit time.

All Aura Stones products are made to order and handcrafted. Each piece undergoes quality inspection, cleansing, and preparation before shipment.

Most orders are fulfilled from our U.S. warehouse. If an item is temporarily unavailable, your order may be shipped from our overseas fulfillment center. In such cases, delivery may take approximately 16 business days or longer depending on the destination and shipping conditions.

Tracking information will be provided once your order has shipped.

Please note that delivery times are estimates and may vary due to customs inspections, weather conditions, carrier delays, holidays, or other unexpected circumstances. Some remote areas or destinations requiring additional customs procedures may experience longer delivery times.

3. Where Does Aura Stones Deliver?

Aura Stones offers worldwide shipping and delivers to customers across North America, Europe, Asia-Pacific, the Middle East, Africa, and other regions.

We currently ship to many countries and regions, including but not limited to:

North America: United States, Canada, Mexico.

Europe: United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, Austria, Sweden, Poland, Ireland, Greece, Portugal, Switzerland, Denmark, Finland, Norway, Czech Republic, Hungary, Slovakia, Romania, Croatia, Slovenia, Estonia, Latvia, Lithuania, Bulgaria.

Asia-Pacific: Japan, South Korea, Singapore, Thailand, Vietnam, Philippines, Malaysia, Australia, New Zealand.

Middle East: United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain, Jordan, Israel.

Africa: South Africa, Nigeria, Ghana, Uganda, Kenya, Tanzania, Rwanda, Angola, Morocco, Senegal, Mauritius, Madagascar, Seychelles, Zambia, Réunion, Mayotte.

South America: Brazil, Peru.

Additional countries may be available depending on shipping availability.

4. Shipping Delays

While we make every effort to deliver orders within the estimated timeframe, some shipments may experience delays due to factors beyond our control, including:

  • Customs processing or inspections
  • Remote destination locations
  • Local carrier delays
  • Severe weather conditions
  • Public holidays
  • Other unexpected events

We appreciate your understanding that international shipping times may vary depending on destination and local conditions.

5. How can i track my order?

Our delivery time starts from the moment an order is accepted and includes a 72-hour period where your items will be processed and dispatched on business days. Please note: this can take longer during promotional sales.

As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.

 

6. What should I do if the delivery is delayed/What if my package is lost

Our parcels are delivered by logistics companies, which can track the logistics status in real time, but if the delay/loss is caused by irresistible reasons, we are also deeply sorry, we can do the following:

 

A, Maintain communication with the our service

The last thing we want to see is that your package has been delayed. Make sure we know the status of the package. We will keep in touch with you at any time and let you know the status of the package. And explain the situation to you.

 

B. Track your goods in real time

When you notice a delay at any time during the shipment process, you can take some form of action: send a replacement package in a faster way. Or,  if there is a delay and you are anxious to get the package, you can contact us, and we may re-issue the package using other shipping methods according to the situation.

 

7. About cancel your order

You can cancel your order, we accept order cancellations before product processing. If the order is canceled by that time, you will get a full refund.But If the product has already been shipped out, we will unfortunately be unable to cancel the order. Thank you for your understand!

Note: You will be notified by email once the order has been sent. So it is can not to cancel the order after the goods have been shipped. If you insist that you do not want your package, you can contact us to return it after you receive it. Thank you for your understand! 

 

If you have any question,

You can contact us  directly: contact@aurastones.co